Refund policy
Returns & Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item, to request a return.
To be eligible for a return, your item must be in the same condition as you have received, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us:
- Contact Us Page
- Email us: sales@aaustyle.com
- Live Chat option
- Call us:+447818878284
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Feel free to connect with us for any queries.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
Please contact us and we will help you in all the possible ways. Generally, once the return is accepted, you can make a separate purchase for the new item.